Services availability guarantee
SC Conol Grup S.R.L. guarantees 99.982% uptime (Tier 3 uptime) and no more than 1.6 hours of downtime per year. N+1 fault tolerant, providing at least 72-hour power outage protection for the infrastructure of our data center.
SC Conol Grup S.R.L. will send you a notification 24 hours in advance by e-mail for all scheduled maintenance and/or downtime. If urgent maintenance and/or downtime is required, SC Conol Grup S.R.L. has the right to perform it without notification.
SC Conol Grup S.R.L. has the right to change the API or suspend it at any time without notification.
SC Conol Grup S.R.L. guarantees 24/7/365 availability of technical support. You may contact us by phone, e-mail or by opening a ticket in the client area.
Support channels
- +373 (0) 22 022 969 — available 24/7
- contact@soc.md — response within 24 hours
- Client area — tracked and prioritized support tickets
Infrastructure reliability
Our Tier 3 data center infrastructure includes:
- N+1 redundancy: multiple independent distribution paths serving IT equipment
- Fault tolerance: redundant capacity components and distribution paths
- Power protection: minimum 72-hour power outage protection with UPS and generators
- Cooling systems: redundant cooling infrastructure with N+1 configuration
- Network connectivity: multiple carrier connections with automatic failover
- 24/7 monitoring: continuous system monitoring and proactive maintenance
Contact information
For SLA inquiries and support: SC Conol Grup S.R.L.
Email: contact@soc.md
Phone: +373 (0) 22 022 969
Support: 24/7/365